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Dunfermline more than doubles lending, and doubles in size

Thismeans that it has doubled in size in nine years – from just over £1bnin 1995 to £2bn in 2004.

Since the branch network was restructured to provide a closer focus on the customer three years ago, lending has increased from £142m in the first seven months of 2002 to £181m in the same period of 2003. This figure has since more than doubled in the first seven months of 2004 with all lending reaching £387m.

Much of the lending, £256m, came from the residential sector which grew by 85%, as a result of both the strong Scottish housing market and an increase in the buy-to-let market.

Commercial and social lending activity has also been highly influential in Dunfermline&#39s success, chief executive, Graeme Dalziel, says: “The society has come a long way in a relatively short space of time and this success is down to every member of staff playing their part. Achieving and exceeding targets, while continuing to improve on the quality of customer service, is not an easy balancing act but our staff have delivered this.

“It is for this reason that we are hosting a black tie staff celebration event on September 18 at the EICC in Edinburgh, where every single member of staff is invited to mark our success and to thank them for playing their part.”


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