An email, seen by Mortgage Strategy and sent to ARs last week, apologised for the delay in commission payments but attributed it to an error that has impacted on payment dates.
The email reads: “As you are already aware, we have been working through the commissions backlog in as structured way as possible and been predicting dates that we are able to release commission to you, based on the processing time.
“We recently identified a problem which meant we were unable to meet the timescales and payment dates previously promised.”
It continues: “As a result we are unable to confirm that your payments will be processed in time for payment on April 3 and because of the backlog we are unable to confidently confirm a new payment date in case we are unable to process in time.”
In the Network Update for March, ARs were told of an incentive scheme promising the top 20 producers for 2009 an exclusive weekend away. Some brokers have questioned such a scheme when there are ARs claiming outstanding commission.
Network Data was unavailable for comment.