Saffron Walden Herts & Essex Building Society has turned to xit2, the experts in outsourced process management, to provide them with an online system to manage their external valuations.
The Valuation Exchange developed by xit2 streamlines the valuation instruction process, and can halve the time taken to instruct the valuation.
This time saving is continued throughout the process and offers a tangible benefit to intermediaries who regularly receive pressure from clients on items affecting the speed of the mortgage offer, which are out of their control.
Andy Golding, sales and marketing director, says: “By linking our panel surveyors through xit2s Valuation Exchange we have a single, efficient system that is designed to speed up the process. The progress of the valuations are shown on the system so that everyone is kept up-to-date and informed. This will deliver a tangible benefit to both our intermediaries and surveyors.”
Paul Duckworth, Group CEO xit2, says: “Saffron Walden Herts & Essex Building Society is one of the top five regional lenders in the UK and a great example of a progressive lender seeking to further improve service standards and realise cost savings by using the latest technology. Simply logging on to the Valuation Exchange via the Internet allows the society to allocate valuations in a timely and cost-free fashion. One of the most sophisticated time savers is that if a valuation is not accepted by the surveyor within a specified timescale then it is automatically reassigned.”