From Lee MartinI must have a moan about the service I am getting from Mortgage Express. It is useless – complete and utter garbage. I did a DIP using its online system on July 28 which was referred and two days later I received an email saying it was accepted. I was then unable to submit the case online because it was not working – again – so I had to send a paper application. I did not hear a thing from it until I rang on August 11. And guess what? It hadn’t even looked at the case. Furious, I told it to pull its fingers out, a valuation was instructed and this was done on August 21. I rang MEX’s freephone number about 38 times in three days for an update on the valuation report and every time I got a recorded message telling me something along the lines of “Sorry, we are experiencing large numbers of calls to our… blah, blah, blahâ¦ ring back…”. Then a letter arrived on my desk. I opened it and it said: “We are unable to proceed due to the clients being overcommitted.” Excuse me? They are remortgaging and repaying all their current commitments, halving their monthly payments, it has been accepted on a DIP and they have bothered to do a valuation at their cost – and now I’m told it’s a no-go? So I ring the MEX free phone number and, praise be, I actually get through (even though I was kept on hold for 12 minutes). One of the operatives goes through the usual security questions and then says she can’t access the system – because it keeps timing her out. I am currently waiting for someone to call me back. I’ll get in touch when I receive the call, maybe before my birthday in January.
The outlook for struggling first-time buyers is bright as long as lenders support government initiatives and continue to modify their own policies and criteria, says James Taylor
Nobody enjoys exams but qualifications do more than please the FSA – they boost brokers’ skills and develop their businesses, says Mark Roberts
The Ombudsman for Estate Agents Company Limited has secured OFT approval for its consumer code of practice. The code is designed to ensure consumers get a fairer deal when using OEA estate agents’ services.The OEA represents around 40% of estate agency offices in the UK.Members of the OEA can now use the OFT approved code […]
John Charcol launches two exclusive, ground-breaking deals for the buy-to-let market, one of which comes with no arrangement fee during September, and also gives a full refund on valuation fees. All lending is in sterling, protecting homeowners from any currency risk, and both deals are available for purchase or remortgage.The exclusive John Charcol product, funded […]
Like to let beside the seaside? The latest research from LendInvest looks specifically at coastal towns to find which areas offer the top average rental yields to landlords. Where are the top seaside postcodes for landlords? The interactive map below looks at the highest rental yields along the UK coast. According to the data, Hull, […]
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