Moneyfacts reveals results of bank consumer survey has revealed the results of its latest online user survey.

The August poll highlights that when visiting their bank branch 53% of consumers find that bank staff try to sell them more financial products.

85% of consumers think charges imposed on late payment of credit card bills are excessive.

Only 27% of consumers think house prices will fall significantly over the next few years.

Emma Butler, editor, says: In some cases where a bank is trying to sell additional products to a customer they can be acting in that customers interest.

“For instance, if they could earn more interest by switching savings accounts or reduce monthly payments by changing their mortgage.

“However, consumers do need to act with caution as often these bank staff have sales targets.

“It could be the case that by shopping around with other product providers, even more money could be saved or a higher amount of interest earned.