Mortgage Express is reassuring brokers that it is working to solve its service problems, saying it has taken drastic action to tackle the situation.Although it admits to having had service problems over the past few weeks, it says it has been honest with brokers and is focussing all its efforts on solving the problem. Tim Sturley, head of business development at MEX, says: “We had some problems two or three weeks ago which took some time to fix. Unfortunately we have been having technical problems.” Customers were asked to send in paper applications, which MEX normally accepts though they take longer to process. Sturley says this, along with an increased number of telephone calls, led to the problems. He adds: “We have taken people away from our marketing and finance sections to work in our processing centres to help with customer service.” Lee Martin, mortgage professional at Regency Mortgage Bureau, called MEX’s service ‘useless’ after he used its online system to submit a case and was told to send in a paper application. He says he had to phone its freephone number 38 times in three days. Martin says: “I got a recorded message telling me something along the lines of ‘I am sorry we are experiencing a large number of calls.'” He then received a letter telling him MEX was unable to process the case because of the client being overcommitted. Martin says he was annoyed because his client was remortgaging and their current commitments had been paid, halving their monthly payments. MEX says it has written to brokers explaining the problems and that they will be fixed shortly.
- Top trends
Average house prices have risen by 100% over the last five years.Figures from Hometrack reveal that had you invested 100,000 in property five years ago, the average return would be 98.9%.The towns showing the largest increase in the last five years are Llandudno, Plymouth and Doncaster while those with the smallest rise were Guildford, Reading […]
Abbey is offering three months’ free mortgage payment protection insurance for all new applications from now until the end of the year. The offer is intended to encourage more borrowers to take up the cover. Abbey says research it has carried out shows that home owners are leaving themselves vulnerable when it comes to mortgage […]
Mark Riddick, the newly appointed chairman of the Property Information Systems Common Exchange Standard and CEO of SearchFlow, is leading the organisations first annual conference on September 7 and 8 in Stratford-upon-Avon, as chair and facilitator. Riddick was unanimously appointed as PISCES chairman by board members on August 5 2005.The conference is aimed at providing […]
One in four first-time buyers now rely on their parents to help them get on the property ladder, says First Active. And nearly two-thirds, 64%, of those first-time buyers could not have afforded their properties without this cash injection. Some 17% of house buyers receive a cash injection from their families. Most of these buyers […]
Jelf Employee Benefits assesses key trends within the international private medical insurance provision of organisations with employees in Singapore. Benefit structure, cost management and healthcare facilities are examined and key considerations are highlighted. This edition will be of particular interest to global human resource directors and benefit managers with local and expatriate populations in Singapore.
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