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I remember old-school staff motivation techniques at B&B

From Peter Robinson

I have been following the recent debate in your pages on staff motivation with interest and have been pleased to note the general theme of emphasising positive motivation.

This is a far cry from my sales days in Bradford & Bingley where the carrot and stick approach was widely used – hit ’em with the stick, if that doesn’t work, hit ’em with the carrot.

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