I get the feeling I’m being fobbed off by C&G staff

I agree with Rob Roberts’ comments in his letter last week (Mortgage Strategy February 26).

I sent two online applications in principle to Cheltenham & Gloucester on February 22 and at the time of writing, after numerous phone calls to the branch concerned, I get the feeling I am being fobbed off by the different staff I have spoken to.

On the last call I was informed they were busy and would deal with my enquiries when they could. With the technology available these days, how can it take so long to get a decision on a simple AIP?

Meanwhile, I keep getting my ear chewed by my client and it makes both my company and myself look inept, when in fact it is the fault of the lender doing as it pleases, as usual.

Peter Gunton
Mortgage consultant
By email