Mortgage brokers are increasingly being targeted by IT companies that in the past focussed their marketing on the IFA market. This is partly due to regulation blurring the division between mortgage broking and IFA activities but also a result of brokers needing to focus on customer retention and client management. With mortgage volumes set to stabilise, it is becoming important for brokers to have client management systems in place so they can retain and service their clients over the longer term. This is something IFAs have always concentrated on.Plum Software has serviced the IFA market with client management software since 1993. In the past few years it has been developing systems to offer mortgage intermediaries a suite of services for front and back office solutions, and has just released the first stage of its new-look software for IFAs and brokers. It has a more comfortable look and feel, using screens as seen in the latest Windows/Outlook software, and allows users to design their own layout including colour, font, size and position of boxes. Pop-out menus can be lodged to one side to give users more space on the screen. The software allows users to view several clients at once with all the related items for the clients on single screens, and there are hint panels which give guidance to irregular or new users, helping them with tasks. The diary is the focus of all dates and documents in the software. It allows proper indexing of events and documents. There is a new diary layout based on Outlook with many options including the ability to view global as well as individual diaries. Urgent items and completed items are displayed in Outlook. No additional software is required to store documents directly from the scanner into the Plum diary. Scanned documents are included as part of the contact diary that stores all correspondence, reports, voice recordings, faxes and emails. Items can be properly indexed for multiple searches for easy retrieval. The link to Word allows any documents to be stored directly into the diary. Similarly, one or more emails can be stored directly from Outlook into the diary. Plum has also introduced a quick launch section of the software that can be loaded on starting up the computer. This avoids the need to load the full software and allows diary entries from Outlook, the scanner and Word to be created. The tracking modules are linked to the diary and ‘to do’ lists. These allow several concurrent tracks with multi-events linked to previous track items. Track events can be added or removed and letters can be linked and generated from track events. There will be links to Webline for protection quotes, The Exchange for life quotes and The Mortgage Portal for mortgage information, as well as Mortgage Brain and Trigold. Brokers need this integrated functionality to be able to service their clients efficiently. It is becoming important to keep and review clients on an ongoing basis. And it is systems such as Plum that are helping brokers cut costs and retain customers.
Boss’ Birthday BashThe mortgage industry was out in force last week to celebrate Strategy editor Robyn Hall’s 30th birthday.The old-timer celebrated in style at Soho’s The Couch along with his dedicated team of reporters, writers, subs, and sales people, plus several well known industry faces. Mole can only apologise if we forgot to invite you […]
A vast majority of landlords expect to see a significant increase in house prices over the next 12 months, reveals the latest survey from Mortgage Trust.The survey shows confidence in the housing market has reached record levels with 90% of respondents expecting house prices to rise over the coming year.Within that 90%, 53% expect an […]
Pink Home Loans has launched a Perfect Partners campaign in association with Colonial Secured Loans to assist brokers with secured loan inquires. Pink is giving brokers registered with them and who use Colonial a voucher for six bottles of quality wines with their commission payment when their first case completes. The campaign runs from June […]
The Council of Mortgage Lenders has revised up its forecasts for housing market activity for 2006 and 2007. But, at the same time, this has also prompted the CML to up its forecast on the level of interest rates and the extent of repossessions.The CML now expects house prices to end the year 7% higher […]
By Matt Tooth, chief commercial officer, LendInvest Over the coming weeks, property auction houses across the country will begin sending out their catalogues to prospective buyers in time for the first auction series of 2017. It’s an exciting time for investors, well aware of the opportunities the properties on the lot sheets offer them and […]
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