The Mortgage Business says it has made significant improvements to its service standards.
TMB will now operate extended opening hours from 8am until 6pm Monday to Friday, fax options available for urgent Direct Debit instructions and declarations (on 01244 693 581) and streamlined telephone systems have been put in place to help brokers and packagers get through to decision makers as quickly as possible.
It is helping to make packaged business clearer from the outset. The lender can now process cases within 24 hours of receipt and is working on improving this further with its latest packager manual containing detailed listings of how it operates.
Kevin Wood, director of operations at TMB, says: Our intention is to build a service that will be second to none and provide brokers and packagers with the service they need. We pride ourselves on listening to our customers needs and building on these.
We find out directly from our customers about how we can improve our services and we listen to their comments. As a specialist lender dedicated to intermediaries, we feel that it is important to constantly revise and improve the service we offer.