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RBS creates single intermediary channel

Royal Bank of Scotland is to create a single intermediary channel for all its mortgage products under the banner of RBS Intermediary Partners.

The move follows consultation with existing intermediaries and reflects their desire for a single point of entry to the Group for all the RBS mortgage brands – The One account, First Active, The Royal Bank of Scotland and NatWest.

Each of the four brands will focus on a specific market segment and importantly, intermediaries will benefit from a single point of contact for their sales and service needs rather than four. The new approach takes effect from 14 February 2006.

From then on:

* The One Account will focus on current account and flexible mortgages.

* First Active will focus on remortgages.

* RBS will focus on house purchase.

* And NatWest will focus on specialist lending.

The change of approach comes as a direct result of in-depth consultation with intermediaries.

Jayne-Anne Gadhia, managing director of RBS Intermediary Partners, says: We recognise how important our intermediary partners are to the success of our mortgage business and in deciding our new approach.

“Weve spent time listening to their requirements and how theyd like us to do things differently.

As a result, RBS Intermediary Partners will offer intermediaries a simpler and more straightforward way of doing business with us.

“They will benefit from a single product range, with the role of each brand clearly defined within it, and one sales and service operation to support them.

Between now and 14 February we will talk to all our intermediary partners, at a national and local level, on what our approach means for them.

“In the meantime, we look forward to establishing RBS Intermediary Partners as an exciting and influential force in the intermediary marketplace.

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