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New customer services boss at Scottish Life

Scottish Life has appointed a new customer service director in the form of Isobel Kennedy, currently head of customer services for Royal London at their Wilmslow operations centre.

Kennedy takes over from John Wallace, who retires after 35 years service at Scottish Life.

Brian Duffin, chief executive of Scottish Life, says: “I am delighted to welcome Isobel to our senior team. I am sure she will contribute significantly to the continued growth and success of Scottish Life. She has considerable experience in the financial services sector and will bring the benefits of a varied background and a fresh perspective.

Kennedy says: “I&#39m very much looking forward to the challenges of continuing Scottish Life&#39s developments in customer service – focusing on providing IFAs and their clients with consistent and high levels of service. Good use of developing technology and customer focus from professional staff are the keys to success.

“I know there is a very strong existing base to work on but I want to set, and deliver, demanding targets for further improvements.”

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