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New customer services boss at Scottish Life

Scottish Life has appointed a new customer service director in the form of Isobel Kennedy, currently head of customer services for Royal London at their Wilmslow operations centre.

Kennedy takes over from John Wallace, who retires after 35 years service at Scottish Life.

Brian Duffin, chief executive of Scottish Life, says: “I am delighted to welcome Isobel to our senior team. I am sure she will contribute significantly to the continued growth and success of Scottish Life. She has considerable experience in the financial services sector and will bring the benefits of a varied background and a fresh perspective.

Kennedy says: “I&#39m very much looking forward to the challenges of continuing Scottish Life&#39s developments in customer service – focusing on providing IFAs and their clients with consistent and high levels of service. Good use of developing technology and customer focus from professional staff are the keys to success.

“I know there is a very strong existing base to work on but I want to set, and deliver, demanding targets for further improvements.”


New fixed rates from Yorkshire Building Society

Yorkshire Building Society will launch two market-leading flexible fixed rate mortgages this week, with two-year rates from 4.49% and five-year rates from 5.24%. The new mortgages are available up to 95% of the property value, and offer borrowers a choice of either the lowest fixed rate on the market, or a slightly higher rate which […]

CAM approach could encourage debts

Mortgage brokers have expressed concern that Britannic Money&#39s new FRESH sub-prime CAM mortgage could encourage naïve borrowers to get further into debt.Trevor Youens, director of Flower Independent Financial Advisers, says: “At least Britannic is not taking them into a CAM straightaway but I am still concerned that it allows people to get further into debt […]

CIS tells borrowers not to overstretch

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BM won&#39t lend in Scotland

From George WilliamsonWhile it seems that BM Solutions is doing great, it does not wish to be great in Great Britain. While in theory it says it will lend in Scotland, in practice its systems make it almost impossible to recommend it to my Scottish clients. Why? In Scotland, an offer to purchase a property […]


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