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Sun pumps up volume

Sun Bank&#39s service was pushed to breaking point this summer after a 300% surge in applications in under three weeks, Paul Howard, director of sales and development, confessed last week, writes Harriet Williams.

Howard told delegates: “To say our service was stretched would be an understatement. The costs of managing loss leaders are very significant. Over the summer we incurred quite phenomenal additional costs in terms of extra staff to deal with the volume.”

Howard told the conference that lenders should plan for business increases and balance marketing with operational capacity to smooth out business peak and troughs.


Property tops poll as wealth status symbol

More than one in three Britons (38%) believe owning a home is the best indication of personal wealth, demonstrating the significance of the home as a symbol of wealth in modern society, finds Birmingham Midshires &#39Saving Britain 2002&#39 campaign. People now see property as the best way to achieve personal wealth, rather than stockmarket investment […]

Traded endowment policy (TEP) enquiries rocket by over 50%

The Financial Services Authority (FSA) ruling PS106 came into effect on September 1 2002 to ensure policyholders seeking information on surrendering an endowment policy are advised by their life company of the option to sell it. This has had a marked impact upon enquiry levels to the UK&#39s leading TEP Company, Surrenda-link, with over 50% […]

The mortgage mole

Of pots and peacocks It&#39s a brave pot as calls the kettle black – especially one who urges the mortgage industry to higher service standards while her own back office lies in tatters. But such was the lot of Lynne Peacock, chief executive of The Woolwich, as she took the helm of the Mortgage Strategy […]

Interest rate climate change

The interest rate climate has changed during the past two weeks, latest research from Bristol & West reveals. Bristol & West say that US economic growth in the third quarter proved to be weaker than expected,although the annual growth rate of 3.0%represents a sound recovery number. The consumer is the main driving force in both […]

Diversified cashflows are key

Dividends are under pressure in some areas: but reliable yields can still be found. So says Adrian Frost, manager of the Artemis Income Fund, in conversation with Lawrence Gosling.


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