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Report slams call centre conditions

An independent report has slammed Indian call centres as modern day sweatshops comparable with Roman slave ships.

The study into working conditions in centres, compiled for the Indian government by the Delhi-based National Institute of Labour, accuses managers of bullying staff and creating a climate of fear.

It says centres offer little job security and oppressive working conditions that lead to a high turnover of staff.

Kent Reliance, whose subsidiary EasiProcess in based in Bangalore, India, attributes high staff turnover in call centres to time differences between India and the UK, and demanding shift work.

But the society defends the conditions in its India-based offices and says they have the highest standards of HR and health.

Rob Procter, deputy chief executive of Kent Reliance, says: “Our operation in India is nothing like a sweatshop. All our workers have dual screens, plenty of room, transport, security and leisure facilities.

“Since it opened in December 2004, not one member of staff has left.”


Virtual Net sees profits rise

Virtual Net, a technology based network for IFAs based in Maidstone, has announced further significant progress in its annual report for the year to March 31 2005. Turnover increased by 44%, gross profit by 62% and a financial profit of 293,000 was made over the 12 months.The last 12 months at Virtual Net continued with […]

Income multiples versus affordability has commented on income multiples versus affordability and using stretched income calculations. Rachel McKay, mortgage analyst for, says: “In many ways weve started to come full circle as more providers move to evaluating how much a borrower can afford to repay rather than using income multiples. “On the face of it both calculations […]

Debt strategy likely to result in more home repossessions

Plans by the government and lenders to tackle credit card debt could put homes at risk of repossession, it is feared. Plans being prepared by the Department for Constitutional Affairs will make it easier for banks, credit card firms and major stores to repossess debtors’ homes. The department is planning legislation to allow charging orders […]

Franchise plan extended

Mortgage Options is extending its package for brokers thinking of going it alone. The mortgage shop franchise package provides the opportunity to have day to day responsibility while working within an established business environment. Greenspan to go Alan Greenspan, chairman of the US Federal Reserve and once described as “the greatest central banker who ever […]

Auto enrolment – so far so good?

Jamie Clark – Business Development Manager The recent report from the Pensions Policy Institute demonstrates the sheer scale of auto-enrolment so far and what we can expect in the future. We’ve pulled out the key information to save you reading the full report. Auto enrolment in numbers Sources: Pensions Policy Institute, The Future Book: Unravelling […]


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