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Friends Provident tops Defaqto survey

Friends Provident, the FTSE 100 life and pensions company, has come out top for service in a survey of 400 IFAs conducted by financial services research specialists Defaqto.

Defaqto asked intermediaries to rate their experience of providers over the last six months in nine categories, image and reputation, administration of new business, existing business and claims and surrenders, commission administration, product and technical services, provider broker consultant, investment services and online services.

Friends Provident was one of two companies to perform well in almost all categories and was voted best provider for service. Simon Clamp, managing director of UK sales and marketing at Friends Provident says: “As a leading UK life and pensions brand we are delighted to be voted the best provider for service by Independent Financial Advisors. Our five star award-winning service, backed by innovative technology underlines our commitment to support IFAs in making their job easier.”


BMS launches online application for additional lending

BM Solutions has launched its online application process for additional borrowing. By allowing brokers to process applications online, BMS says it brings both cost and time benefits, reducing paperwork and manual form filling.Once brokers have keyed in their applications, a decision letter will be despatched within 48 hours. This will be further enhanced in the […]

Openbook to trial HIPs

OpenBook, the Home Information Pack provider, has been asked by the ODPM to trial HIPs across the UK in the run up to the official dry run in June 2006 to ensure effective implementation in 2007. OpenBook will be offering HIPs throughout its 41 member agents in the UK immediately. It says 98% of its […]

We give real binding decisions, not decisions in principle

From Jeff Knight I would like to respond to last week’s Star Letter (Mortgage Strategy October 24). I was pleased to note that in the long list of lenders which have caused him delay, Jonathan Burridge did not include GMAC-RFC. And if he thinks we undersell our service in any way, I can safely say […]

Affordability is definitely here to stay

Affordability calculators are back with a vengeance and though they might seem like something of a black art to brokers, they make sense in the current climate, says Richard Griffiths

Why your clients need some tough love

In any relationship that matters, professional or personal, you should be upfront with someone if you think they’re making a decision or doing something they might later regret. Being honest with someone and having their best interests at heart, however hard the message, is key to building trust in any relationship. So how does this […]


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