From Dierdre McManusI read Monty Burn’s article in Mortgage Strategy last week (October 24) and would like to reassure him the business development manager is not a dying breed here at Bristol & West. I have a team of over 40 bdms giving national support to intermediaries and our business is a firm believer in building strong relationships with customers. Nobody does this better than the bdm. We live in a technological age but getting the balance right between technology and the human touch is vital. bdms come into their own when helping intermediaries grow their businesses and taking on board feedback to help improve products and services. So Monty, please give our sales support department a call on 0117 943 7755 and they’ll be pleased to put you in touch with your local Bristol & West business development manager.