I am a broker and have a Nationwide mortgage. I went onto its base mortgage rate earlier this year and since then have been bombarded with letters and telephone calls asking me to take a new product from it.
But in the small print it states that if I take a new product I will not revert back to the BMR in future.
The BMR is far better than the SVR so how can this be treating customers fairly and how many of its customers have unwittingly fallen into this trap?
Not me, that’s for sure.