The Financial Services Authority has fined Bank of Scotland £3.5m for mishandling complaints about retail investment products.
I believe in treating customers fairly, but unfortunately too many lenders don’t. As yet another example of this, I recently submitted a small remortgage case to Nationwide. Two years ago Abbey valued the property at £950,000 but since then prices have dropped and I put the valuation at £850,000. The property was then valued at […]
Gross mortgage lending by mutuals increased by 19% in April to £1.7bn, compared to £1.4bn last year, Building Societies Association figures show.
Dealing with PPI complaints could prove to be an administrative nightmare for firms, especially smaller ones as they will need to find staff with customer service skills and knowledge of the financial industry. And of course the reputation of companies is on the line if they get it wrong
The old adage of fail to prepare, prepare to fail, has rarely rung more true than in recent weeks. Data security and the need to have a back-up and disaster recovery plan should be at the forefront of everyone’s minds. Loss of data and an ambiguous explanation as to how it happened can be devastating […]
With volatility set to continue, Peter Saacke, manager of the Artemis Global Growth Fund, thinks stock-specific opportunities are on the rise.
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