An email from the Network Data commissions team was sent to ARs yesterday, a copy of which has been seen by Mortgage Strategy.
The document says that the backlog on commissions is being dealt with “in as structured way as possible.”
It says: “We recently identified a problem which meant we were unable to meet the timescales and payment dates previously promised.
“As a result we are unable to confirm that your payments will be processed in time for payment on April 3 and because of the backlog we are unable to confidently confirm a new payment date in case we are unable to process in time.
“Please be assured that we are continuing to make payments weekly and as soon as we can confirm a payment date that we are confident we can achieve then we will of course be in touch.”