MoneyExpert.com is attempting to tackle the general public’s disenchantment with financial services products by launching a suitability service for customers.Research commissioned by MoneyExpert.com and conducted by MORI shows that up to 4.5 million people are unhappy with their banking products including fixed rate mortgages, credit cards, easy access savings accounts, personal loans and current accounts. The suitability service being launched combines results from research with a product database covering the whole market. This enables MoneyExpert.com to shortlist the right products for each person based on factors such as service, product features and costs. Consumers can see whether providers offering the best rates also offer the best service, or include features they want. Sean Gardner, chief executive of MoneyExpert.com, says: “Our research shows that when asked what they consider important about a mortgage, people say levels of customer service are just as important as rate or product features. “Service is particularly important for mortgages as customers need to be able to rely on their lender to process the application quickly and efficiently and, when the loan is approved, to pay out the funds swiftly. “They will also need ongoing support as their lives and circumstances change.” Gardner says existing best buy tables miss out the important factor of service levels and adds companies that perform well on service include Nationwide, Britannia and Royal Bank of Scotland. He adds: “Many of these providers are major players in the mortgage market but are not always prominent in existing best buy tables.” “Customers need a simple-to-use service which allows more informed comparisons to be made between products.”
Just Retirement is entering the market with a new generation of equity release products. It is launching a modern, flexible plan designed to meet client needs and a comprehensive, high quality support and education package for IFAs.JR has built a training package in association with the Chartered Insurance Institute to help advisers to obtain CF7 […]
eConveyancer, the online system for instructing conveyancers owned by the United Group, is to be made available to Mortgage Promotions brokers throughout the country.eConveyancer provides intermediaries with an online service to select and instruct a conveyancer on behalf of their client and then monitor the conveyancers progress thereafter. The system, which is accessible via the […]
Attendees to the Mortgage Business Expo dont believe there will be an increase in advisers giving up their directly authorised status.When asked whether they expected to see more advisers moving from directly authorised to appointed representative status over 58% of registered Expo attendees say no.Over 3,250 registered Expo attendees were polled, of those 1,356 say […]
HBOS head of specialist lending Michael Bolton and Halifax director of Intermediaries Alan Cleary dramatically quit the organisation yesterday to join The Oakwood Group, a London-based private equity firm fronted by Future Mortgages founder Mike Culhane.John Nixon, currently operations director for The Mortgage Business and BM Solutions, Rob Williams, BM Solutions head of underwriting and […]
One of the areas that will be high on the new minister for pensions’ to-do list will be the forthcoming review of automatic enrolment (AE). The outgoing minister had regularly said that AE contribution levels would need to be revisited early in this parliamentary term, and new research by Jelf Employee Benefits reveals employer support for such proposals.
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