GMAC-RFC reports 79% broker satisfaction

GMAC-RFC says that over three-quarters of brokers are satisfied with its level of service.

A recent survey shows 79% of brokers said the service was above or better than average and 67% reported turnaround times were good or excellent.

GMAC-RFC attribute its competitive standards of service with its POSD system, which benefits brokers by freeing up their time so they can concentrate on selling rather than administration.

The average application to turnaround time is on average less than 11 days, meaning intermediaries using the online system dont have to make as many phone calls as the offer is generated quicker.

Jeff Knight, head of marketing at GMAC-RFC, says: “We have always placed the highest priority on providing an excellent service and used forward thinking in terms of developing technology to maintain standards despite a fast-growing business.

“We have seen 10% more cases completed online since our award wining POSD system was introduced. Another reason we have been successful is the value we have placed on our relationship with our remote processing partners.”