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GMAC-RFC reports 79% broker satisfaction

GMAC-RFC says that over three-quarters of brokers are satisfied with its level of service.

A recent survey shows 79% of brokers said the service was above or better than average and 67% reported turnaround times were good or excellent.

GMAC-RFC attribute its competitive standards of service with its POSD system, which benefits brokers by freeing up their time so they can concentrate on selling rather than administration.

The average application to turnaround time is on average less than 11 days, meaning intermediaries using the online system dont have to make as many phone calls as the offer is generated quicker.

Jeff Knight, head of marketing at GMAC-RFC, says: “We have always placed the highest priority on providing an excellent service and used forward thinking in terms of developing technology to maintain standards despite a fast-growing business.

“We have seen 10% more cases completed online since our award wining POSD system was introduced. Another reason we have been successful is the value we have placed on our relationship with our remote processing partners.”


OFT: 60% of adverts don’t meet new advertising rules

5{leased data claiming that over 60% of adverts reviewed in its survey did not meet the credit advertising rules introduced on October 31 2004.

Andrew Hagger of says: “Whilst Moneyfacts supports the action that the OFT are…

Malkin takes Assurant role

Assurant Solutions has appointed Anna Malkin to join its client relationship management team. Malkin joins the business from Genworth Financial (formerly GE Financial Insurance) where she spent eight years in client management working with banks, building societies, broker networks and finance houses.

Mansfield cuts rates on two deals

Mansfield has cut its rates on two mortgages. The rate on its two-year fixed rate deal has been slashed to 4.5%, while its three-year fixed rate mortgage has been reduced to 4.7%.

UCB fund launch of self-cert product with mortgage distributors

UCB Home Loans is funding the launch of an exclusive two year fixed self-cert mortgage with Openwork and Premier Mortgage Service.The product has a rate fixed at 4.99% (APR 6.7%) for two years and provides both purchase and remortgage customers with a free standard valuation, a saving in up front fees of between 230 and […]


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