Name: Trevor Child
Job title:Senior manager, marketing and customer care
Where do you live? Petersfield, Hampshire
Describe your current job:Heading up marketing at Capital Home Loans, the self-certification and buy-to-let specialist. I am also responsible for customer care, which is a key part of our pitch to brokers.
What was your first job?After leaving university in 1984, I joined chartered accountants Touche Ross in London, visiting clients and studying during the day and swotting for accountancy exams in the evening. I didn’t last in the job for long – too much number crunching for my taste.
My last job before joining CHL 11 years ago was in product development at PHH Europe, an American company that provides services from car leasing to asset management. It was tough working for a US outfit – the quarterly profit figures determined whether you still had a job or not.
What have you done in between?I entered the mortgage market by joining the Halifax in the late 1980s. It was good fun and I got to work at a variety of branches, learning people management skills. As a fanatical Pompey fan, my favourite posting was to Portsmouth’s Commercial Road branch. In the late 1980s I joined Mortgage Express in sales development.
What was the defining point of your career?There have been two. The first was when I realised chartered accountancy was not for me. And the second was when, while at the Halifax, I discovered the retail side of the mortgage business was not pushing all my buttons.
And the most embarrassing?While working at Mortgage Express I was invited to the Sun Alliance ‘Walt Disney’ Christmas Party. I turned up dressed as Tarzan – only to discover it was a formal black tie event.
Do you have a mortgage?Yes. A Capital Home Loans 4.75% two-year fixed rate tracker.
What’s your favourite restaurant?I have are two favourites: Gravetye Manor near East Grinstead and Gingerman in Brighton.
What is the most you have spent on dinner for two?Over 200 at Gravetye Manor when I let my wife stray towards the a la carte menu. It’s a great place for food and atmosphere for those on a budget. I can recommend the 24 fixed-price three-course lunch menu, which even includes canap豬 coffee and chocolates.
What’s your favourite tipple?A nice cup of tea.
What are your hobbies and interests?As I have mentioned, supporting Portsmouth FC is one of my great passions. Of course, 2005 was a great year for all Pompey fans as we stayed up in the Premiership but Southampton FC went down. It doesn’t get any better than that. Other joys include spending time with my family and my border terrier dog and skiing in the winter. I’m not that brilliant on the pistes – mostly greens and blues – but it is good fun.