Square peg answers don&#39t fit round hole questions online

From Bob Adams

Mortgage lenders and term providers are keen to push and temporarily incentivise us all to submit everything online to keep their costs down. Could they not accumulate a nice pot of money from their savings and distribute it to brokers who have spent hours trying to submit square peg client answers into their round hole online questions, only to find at the end of it all a tiny message saying &#39error – please try again later&#39?

It&#39s just as well these providers only tape phone calls; if they were able to record the things we end up shouting at our computer screens, we&#39d all be struck off.

Bob Adams

Adams Newman Partnership


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