From Bob Adams
Mortgage lenders and term providers are keen to push and temporarily incentivise us all to submit everything online to keep their costs down. Could they not accumulate a nice pot of money from their savings and distribute it to brokers who have spent hours trying to submit square peg client answers into their round hole online questions, only to find at the end of it all a tiny message saying 'error – please try again later'?
It's just as well these providers only tape phone calls; if they were able to record the things we end up shouting at our computer screens, we'd all be struck off.
Adams Newman Partnership