Time to take stock and plan for future

As the year enters its final few weeks, the lending industry is getting reflective, looking back on the highs and lows of what has been yet another interesting and challenging year in financial services.

Since the credit crunch there has been much uncertainty and many tough times, but on a positive note there have been lessons learned too.

On page 26, John Murray and HML gather the great and the good of the industry to look back over what 2010 taught us and what 2011 may bring in terms of opportunities, challenges and change.

Commentators including Countrywide’s Nigel Stockton and the Building Society Association’s Adrian Coles discuss housing policy and competition in the market with Stockton claiming that housing is a low priority for the coalition government.

On page 30 Julian Wells, director of marketing at HML, discuses the changing face of marketing and communications following the development of social networking and other technological advances. Wells believes that – with the mortgage market next year set to remain similar to this one in terms of lending – marketing could be a bigger focus for lenders.

Paul Hunt, managing director of Phoebus software, discusses the benefits of cloud computing on page 32. Hunt says using computation power as a tradable commodity akin to electricity could allow companies to save