View more on these topics

Player of the month – November

Player of the month – Dave Norfolk

Top Of The League

is an industry recognition scheme in association with Woolwich mortgages from Barclays. The aim is to recognise two outstanding individuals each month who will be named Player of the Month or Manager of the Month. Top of the League nominees have all delivered excellent service in their company or community, for colleagues or clients. Each month during the football season Woolwich talent scouts will be hunting out star players and managers in all major networks, clubs and brokerages. They will then be whittled down to a short list of five names, before the winners are chosen by our panel of judges. Winners will be presented with the same Barclays Premier League Player or Manager of the Month trophies that the football greats receive and other exclusive prizes.

Player of the month
Dave Norfolk, mortgage advisor, Alexander Hall

Name: Dave Norfolk
Company: Alexander Hall
Job Title: Mortgage Adviser

What does being dubbed Top of the League mean to you?
It’s great. It’s a fantastic honour to even be nominated and great to win. It’s nice to have that sort of recognition.

In his nomination of you for TOTL Alexander Hall’s Andy Pratt says you have adapted to the new world of mortgage broking and increased your business levels by 40% during 2010, how did you do that?
I have just been very client focused. I have been here for eight years and I’ve been helping people to find the best deals. A lot of my business has been purchase business.

How has your firm adapted to the market downturn?
Everyone is working a lot harder. The company as a whole has done very well. We also get some fantastic leads from Foxtons.

You’re based in East London, how is the market in your local area at the moment?
We’ve seen more people looking to obtain mortgages this year than in 2008 and 2009. I think consumer confidence is returning.

What’s the best part about being a mortgage broker?
The best part of my job is helping clients. On the non-financial side, it is great when you get a phone call from someone who you have helped buy a property – someone who may not have been able to do so without your help. It’s the biggest transaction the client is likely to make so it’s nice to be able to help with that. I also enjoy talking to a diverse range of people, all with different needs, hopes and aspirations. It’s a varied job and no two days are ever the same.

If you could be the head of the FSA for a day, how would you improve the market?
That’s a tough one. I think a lot of the regulation that has come out recently is good and it should be encouraged. It just needs to make sure it does not push things too far.

Finally, if you could be any footballer for a day, who would you choose and why?
That would have to be Robert Pires. He was my all-time favourite Arsenal player and he has just returned to the premiership with Aston Villa.

Why judges picked…

  • Proved consistent by always being in top five advisers at Alexander Hall
  • Level of compliance and understanding of market is exemplary
  • Percentage of repeat business from client base is always best in company

November’s short list:

David Norfolk, Alexander Hall
Matt Scott, McGirls Money Management
Malcolm Dunn, Mortgage Matters
Howerd Levy, Savills Private Finance
Jacqui Gardner, Gardner Independent


Lenders are growing branch networks to capture more clients

In response to Stephen Smith’s comments in last week’s Mortgage Strategy that lenders may rely more on brokers rather than sell direct after the Mortgage Market Review paper, the problem is that they still continue to offer better rates direct and undercut brokers. Watch television any evening and you’ll see two of the biggest receivers […]


Protect vulnerable shoots from frost

Gardening terms have been rife recently and while everyone has stopped talking about green shoots, they are looking for plants to get established and grow into something special. We have seen a couple of nice growths of late with the introduction of new lenders and improvements in product pricing. But the frost has killed off […]


News and expert analysis straight to your inbox

Sign up