Intelligent Finance has pledged to issue a formal mortgage offer within 24 hours of receiving a completed mortgage pack as part of its new service standards.
Cammy Amaira, director of sales at Intelligent Finance, says: “When your profession is mortgage sales, there is nothing more frustrating than delays in processing.
We’re confident that we can deliver our new mortgage promise consistently providing the broker provides the necessary documentation in the mortgage pack to support the application and a valuation has been done on the property.
“I’m delighted that we’re now in a position to offer an even better service. This reflects well on us as a lender but, more importantly, leaves clients with a good impression on the service provided by the broker.
This can be crucial in building a long-term relationship with clients.”
Simon Ring, proprietor of Ring Associates, says: “Brokers have huge expectations of the service they should receive and it’s the differentiating factor for any successful lender.”