Most mortgage customers still prefer to deal with an intermediary or a member of staff in a branch despite an increase in the use of the internet to research options.Although lenders are doing an increasing amount of business online, with some now operating solely via the internet, most customers still seek the reassurance of completing a mortgage with face-to-face interaction. Several high profile lenders have axed branches this year in a shift of operational focus, but customers still have a wealth of choice as they can go direct to a lender, use a financial adviser or arrange a mortgage online. Bob Young, managing director of Capital Home Loans, says: “There is nothing other than anecdotal evidence that people are buying financial services through the internet in any great numbers. “Many people look at products on the internet, but then want to talk the deal through face-to-face with a real person. “High street branches have a place as long as they make life easy for their customers and build their sales process around the clients and not themselves.” Paul Fincham, spokesman of Halifax, adds: “Which channel consumers choose usually depends on the product they are after. Products such as sub-prime usually require the intervention of an intermediary.”
- Top trends
Solent Mortgage Services, the national branded mortgage arranger, has reported great interest from mortgage brokers in its shared ownership product through Trafalgar Homeloans, SMSs partnership with Preferred.The product, which allows up to 100% borrowing if the clients share is between 50% and 75%, is available for purchase and remortgage, both full status and self-cert at […]
Dear Delia My client bought a buy-to-let property early this year and found what seemed like good tenants – an unmarried couple.
Lighthouse Group is launching the next stage in the development of its specialist mortgage and protection services. The offering sees Lighthouse which is an established national IFA launching its own panel of lenders including high street names such as Abbey, Halifax, Nationwide and Northern Rock, and still maintaining a strategic link to The Scottish Provident […]
Fidentia Group has launched a range of Hungarian mortgage deals.Budapest, the capital of Hungary, has enjoyed a property boom recently, and offers investors capital gain of between 15% and 20%, and increasing rental returns currently averaging upwards of 6%. Newton Scott, chairman of Fidentia Group, says: “Whether clients are looking for a mortgage to buy […]
Health Shield has introduced a series of Flexible Benefits products designed to remove any unnecessary duplication with other product providers.
News and expert analysis straight to your inboxSign up