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Music to lose customers by

From Brian Humphreys

How I agree with Mark Osland (Mortgage Strategy June 7) about poor service. Not only have I just spent 10 minutes on hold to Mortgage Express but the music I was treated to featured the lyrics: “It&#39s a rat trap Billy – and you&#39ve been caught!” I half expected the next record to be Hanging on the telephone by Blondie or maybe something by Dire Straits.

Do companies choose records to reflect their service levels? Perhaps your readers could come up with some suitable selections – Insania could be a good start.

Brian Humphreys

Managing director

1 to 1 Mortgages

By email

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