Personal Touch Packaging, has extended its opening hours to cope with demand from brokers.
The new business desk is now open from 8am to 8pm, Monday to Thursday, and until 5pm on Fridays.
The move is intended to provide intermediaries with additional support when they want it, enabling them to schedule their day according to their own business priorities, in the knowledge that PTP is open for business well into the evening.
The new hours came about in response to increased demand for PTP’s services and a trend for higher volumes later in the day.
Scott Laughlin, operations director at PTP, says: “We monitor trends in business volumes and a strong pattern has emerged of a surge of applications in the afternoon, particularly toward the early evening. We put this down to brokers doing their day-to-day business during ‘normal’ working hours and submitting cases once they have finished client-facing activities.
“In response to this trend we decided to adapt to the way that brokers operate, by extending our opening hours to suit them. Intermediaries will find us open for business from 8am till 8pm through the week (and 5pm on Fridays.) We have also grown our new business team by taking on three more staff to accommodate increased demand – in March we had our best month ever, with 700 applications.”
Andy Rowden, director of Taunton-based brokerage, The Mortgage Detective, says: “This is an excellent idea. We often work past 5pm and it will be fantastic to be able to ring up PTP and check something over the phone. The nature of specialist lending is that sometimes you need to speak to a person to confirm a query rather than do everything online.”