B&B cuts inhouse advisers to 40

Bradford & Bingley has cut the number of its inhouse mortgage advisers to 40.

The lender says the reduction of 95 advisers is not a decision it has taken lightly and that as a prudent business it has to ensure it has the right resource in place.

A spokeswoman for B&B says: “We have found that an increasing number of customers prefer to deal with advisers on the telephone.

“In areas where demand for face-to-face mortgage advice is low and we can’t sustain the branch having a dedicated branch-based mortgage adviser, another mortgage adviser will either cover the branch or the customer will be referred to one of our experienced telephone mortgage advisers.”

She adds: “We are confident that we will continue to provide our retail customers with the high level of service they require. For those advisers affected, we do hope to find as many as possible alternative roles within the group.”