One of the biggest problems facing mortgage intermediaries is the cost involved in getting the technology to drive efficient processing.
This week I am looking at a system that is available at a price within the reach of most intermediaries as users can pay the licence fee on a per user per month basis. It was built by a company called Nereus Infotek Limited and is called D@shboard.
Intermediaries not only need better ways of storing customer data but also the ability to track clients through the application workflow, and D@shboard is designed to do just that. The D@shboard software is a web-based mortgage processing system and is being used by over 5,500 users. The system provides full online case application and case tracking facilities as well as a powerful workflow engine to handle administration and back office requirements.
Data is stored in a centralised database and is accessable from anywhere, anytime. This eliminates re-keying. The system provides real time online case tracking to reduce time on the phone. Also by using the workflow engine, users can make more efficient use of their time. It is web-based so intermediaries only need a connection to the internet. The hosting is undertaken at Telehouse in London, an industrial-strength secure location to protect data from cyber attack. Back-ups are done nightly and stored off-site – disaster recovery planning is part of the package.
The product has been developed using a third party licence fee-free platform, based on Linux, using Apache and MySQL written in php4, which provides scalability. The application is sold as a complete application service provider-based solution but can be installed on the intermediary's LAN if required. A central MySQL database is the core of the system holding all client, product, financial and configuration data. The browser-based interface has a standard look but can be tailored to a corporate image.
This is a system that will allow intermediaries to handle more enquiries and cases – thus more completions and more income. They can manage their pipelines and keep on top of their workload using the tailored workflow engine. It has a complete client contact log and standard documentation production as part of the audited workflow. This will be useful in the regulated environment. It also allows brokers to start working on new cases as soon as they are submitted online. The system gives real time case tracking access with a commission reconciliation function and reports on commissions receivable and payable – it is important for the small intermediary to know where their money is. Whatever the size of the broker, it is vital to be able to report on and analyse all aspects of the company's performance. D@shboard's key performance indicators are useful in providing reporting and analysis.
Information is power – the power to make more money.