Intermediaries&#39 confidence in industry grows

The One account&#39s Mortgage Outlook Index shows that intermediary confidence is improving in three key areas: lenders&#39 service levels, mortgage regulation and business prospects for the year ahead, writes Helen McCormick.

The research was carried out by NOP in December 2002 and covers from September to November 2002. It found that 74% of mortgage intermediaries believe service from lenders was good over the past quarter, an improvement of 11% on the previous quarter.

An encouraging 63% believe mortgage regulation will improve the prospects of the business they work for, up from 57%. Two-thirds (65%) agree that mortgage sales leads are higher than this time last year, showing the continued buoyancy of the UK mortgage market, while 79% either agreed or agreed strongly that they were positive about future mortgage sales opportunities over the next year.

The level of mortgage business actually written decreased by 9% on the previous quarter but had still increased for 59% of mortgage intermediaries.