From Marc Turner
Regarding Gary Booth's letter in your January 13 issue concerning Northern Rock's excellent turnaround time, I feel this may be the catalyst for a 'standards of service' competition.
My compliments go to Abbey National for the following incredible example: appointment at the client's house on November 6, 2002, subsequently submitted online later that day. Property surveyed November 7 and a faxed copy of the offer received November 8. A turnaround time, including valuation, of 48 hours. Beat that.
New Start Mortgages