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Great service? Beat this

From Marc Turner

Regarding Gary Booth&#39s letter in your January 13 issue concerning Northern Rock&#39s excellent turnaround time, I feel this may be the catalyst for a &#39standards of service&#39 competition.

My compliments go to Abbey National for the following incredible example: appointment at the client&#39s house on November 6, 2002, subsequently submitted online later that day. Property surveyed November 7 and a faxed copy of the offer received November 8. A turnaround time, including valuation, of 48 hours. Beat that.

Marc Turner

Managing director

New Start Mortgages

Oldham

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