Consumers log on to CA website on endowment mis-selling

Almost 400,000 consumers have gone on to the Consumers&#39 Association&#39s www.endowmentaction.co.uk since its launch four months ago.

The website offers information on mortgage endowment mis-selling and how to get compensation, and 28,000 people have used the letter generator to draft a complaint.

The CA has launched a new questionnaire on its website today to assess the quality of the complaints process. It will help to determine whether people have understood the complaints process and trusted the companies to do a thorough investigation; if companies have been responding to consumer complaints within the eight-week deadline, and whether consumers were satisfied with the level of compensation they received.

CA director Sheila McKechnie says: “With the deadline for complaints drawing near for many consumers it is great to see so many people seeking information on mis-selling and writing letters of complaint. If you have yet to complain, you cannot afford to delay -get that letter in the post.

“With up to five million consumers who may have been mis-sold their endowment, it is vital that the complaints process in place is effective and comprehensive. We are calling on all consumers who have been through the process to come back to our website and fill in our questionnaire so that we can expose any problems.”