GE Home Lending, UK provider of specialist mortgages and secured loans, has appointed Paul Thomas as head of originations.
Previously head of mortgage processing for GE Home Lending, Thomas has been active in the mortgage industry for more than 25 years. He has great experience in a wide range of key areas including operations, credit, IT and compliance. During his career, he has held a number of senior roles with some of the top names in the mortgage industry. Thomas joined GE in November 2004 from Opus Financial. Prior to this he was chief operating officer at Mortgages PLC where he developed the infrastructure and securitisation programme. In addition he also set up the lending operation in Scotland and the north of England for Kensington Mortgage Company.
In his new role, Thomas will be responsible for 180 people in the originations team, and is looking to develop and expand the senior management team further in the coming months. His key objective is to keep the business driving forwards by listening and responding to broker feedback and concentrating on delivering consistently high levels of service. Thomas also aims to take the adopted ‘case-ownership’ model and, create additional IT processes to assist and benefit brokers.
Thomas says: “I am delighted to be taking on this new position, which in itself highlights GE’s dedication to its intermediary partners. It is crucial to be responsive to broker feedback and this is how we aim to remain ahead of our competitors. By the end of the year, I am looking to have developed a service charter, a service guarantee which will provide brokers with a clear definition of our service levels with some recourse if our high standards are not met.”
Andy Punch, chief operating officer, says: “Paul’s tremendous experience and knowledge will ensure we continue to deliver top class products and service to our introducer partners. I’m confident Paul with his team will exceed our expectations in driving our service proposition forward, and in doing so, will make a vital contribution to our business.”