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Would you trust a virtual adviser to arrange your mortgage?

Last week, Purely Mortgages signed a deal with ITV to launch an online mortgage service through broadband TV. The service will use video to help advise customers on products just as Purely presently uses several animated characters on its website to detail its reange of products.

So this week Mortgage Strategy asks: Would you trust a virtual adviser to arrange your mortgage?

Leigh Briggs, 68, retired decorator

This would be good for people who are confident with computers but I’m very wary. I don’t even know how to use the internet to buy theatre tickets so I wouldn’t use it for such a large financial commitment. But I’m sure it will take off with younger people.

Noeline Briggs, 65, retired sales assistant

It’s not for me. I know that people are using the internet more and more but I’m from the old school and I’d much rather talk to somebody real, especially when it comes to such a big investment. I think it’s a generational thing.

Joanna Bednarek, 33, accounts assistant

Taking out a mortgage is one of the most serious decisions in life so the last thing I would do is to arrange it virtually. I have a mortgage and for something I’ll be paying off for the next 25 or 30 years I would definitely want to speak to someone face-to-face.

Aurelien Goldstein, 25, account manager

I’m happy using the internet to buy something for about 20 but not for something as expensive as a mortgage. I would want to speak to somebody in person as I would be more likely to feel that I could put my trust in them if I met them face to face.

Joseph Baker, 29, carpenter

I would not use a virtual adviser as I would prefer to speak with someone face-to-face. Trust is an important factor and I simply don’t think you could trust an online adviser to sort out something as important as your mortgage.

Eddie Blagborough, 19, fashion photographer

A virtual adviser has novelty value and I think it is a great idea. It may be good at the initial stage when you are searching for the best mortgage deal but I would go to a bank or an adviser to arrange the final stages of something as important as a mortgage.

Kelly Wears, 23, recruitment consultant

I would use an online adviser as well as advice from other sources. It’s one option to consider but I think I would still prefer to speak with someone face-to-face.

Marlene der Mescht, 27, accounts assistant

No I wouldn’t. I don’t like the internet anyway, and for something as important as a mortgage it would be bizarre. I would want to talk to a real human being.

Lukas Alexander, 21, hairdresser

I would not trust getting a mortgage from a virtual advisor as I would rather have human contact when it comes to arranging a mortgage.

Rylan Cutting, 19, photographer

I would use an online virtual advisor for the initial enquiry stage but I would rather go to the bank to complete a deal.


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