So this week Mortgage Strategy asks: Would you trust a virtual adviser to arrange your mortgage?
Leigh Briggs, 68, retired decorator
This would be good for people who are confident with computers but I’m very wary. I don’t even know how to use the internet to buy theatre tickets so I wouldn’t use it for such a large financial commitment. But I’m sure it will take off with younger people.
Noeline Briggs, 65, retired sales assistant
It’s not for me. I know that people are using the internet more and more but I’m from the old school and I’d much rather talk to somebody real, especially when it comes to such a big investment. I think it’s a generational thing.
Joanna Bednarek, 33, accounts assistant
Taking out a mortgage is one of the most serious decisions in life so the last thing I would do is to arrange it virtually. I have a mortgage and for something I’ll be paying off for the next 25 or 30 years I would definitely want to speak to someone face-to-face.
Aurelien Goldstein, 25, account manager
I’m happy using the internet to buy something for about 20 but not for something as expensive as a mortgage. I would want to speak to somebody in person as I would be more likely to feel that I could put my trust in them if I met them face to face.
Joseph Baker, 29, carpenter
I would not use a virtual adviser as I would prefer to speak with someone face-to-face. Trust is an important factor and I simply don’t think you could trust an online adviser to sort out something as important as your mortgage.
Eddie Blagborough, 19, fashion photographer
A virtual adviser has novelty value and I think it is a great idea. It may be good at the initial stage when you are searching for the best mortgage deal but I would go to a bank or an adviser to arrange the final stages of something as important as a mortgage.
Kelly Wears, 23, recruitment consultant
I would use an online adviser as well as advice from other sources. It’s one option to consider but I think I would still prefer to speak with someone face-to-face.
Marlene der Mescht, 27, accounts assistant
No I wouldn’t. I don’t like the internet anyway, and for something as important as a mortgage it would be bizarre. I would want to talk to a real human being.
Lukas Alexander, 21, hairdresser
I would not trust getting a mortgage from a virtual advisor as I would rather have human contact when it comes to arranging a mortgage.
Rylan Cutting, 19, photographer
I would use an online virtual advisor for the initial enquiry stage but I would rather go to the bank to complete a deal.