View more on these topics

MortgageStream saves me from letting clients down

From Lee Martin

I follow with interest the ups and downs related by Sue Read in her regular articles. In a recent column (Mortgage Strategy June 12), she spoke about lenders who promise one thing and deliver another.

I’d like to make a suggestion to Sue. I use MortgageStream to handle all my mortgage administration. This includes automatically recording all calls to all parties including lenders. She should get it now.

I recently experienced a situation whereby a lender said it could do a case so I sent it in and, after telling me nothing for a few days, it finally informed me it couldn’t do it after all.

I rang the lender and had a conversation during which it was indicated to me that I could not have had confirmation from the lender because it was not policy. I instantly asked for the senior person available and asked them who I should email my recorded conversation to. Funnily enough, an agreement was soon reached.

Play them at their own game and record everything. If you can’t record your own calls, subscribe to MortgageStream now. Then there will be no need to look your clients in the eye and give them the bad news.

In fact, you can show them that you are on their side and working in their best interests.

Lee Martin

Regency Mortgage Bureau

Chorley

Lancashire

Recommended

MMC Ventures arranges equity investment with Connect

MMC Ventures, which invests in early stage growth companies, has arranged an equity investment of 1.45m in Connect Mortgages Group, a mortgage processing company based near Lewes, East Sussex. Connect streamlines the mortgage application process on behalf of intermediaries allowing brokers and independent advisors to focus on sales and to reduce costs. The investment from […]

FSA reports progress on better regulation

The Financial Services Authority has published its Better Regulation Action Plan progress report, taking forward plans for reform of its rules first announced in December 2005. This is accompanied by three pieces of independent research into: * The incremental costs of complying with individual FSA rules in three sectors.* An estimation of the administrative costs […]

Bankhall invests in new telephony to improve member support.

Bankhall has unveiled a new telephone system and member contact team to further improve the service it offers to members.A single contact number, 0845 003 0400, will now feed all incoming calls into a simple five option menu, allowing members to select with speed and accuracy the correct route for their call. A group of […]

GMAC-RFC reveals seventh portfolio sale to Amber, worth 246m

GMAC-RFC has announced its seventh portfolio sale to Amber. This 246 million deal comprises of a blended pool of prime, buy-to-let and self-cert products and was completed on the June 28 2006.Craig Beresford, director of asset sales at GMAC-RFC, says: Amber is a long standing, trading partner of GMAC-RFC and have significantly contributed to the […]

Newsletter

News and expert analysis straight to your inbox

Sign up