Bankhall invests in new telephony to improve member support.

Bankhall has unveiled a new telephone system and member contact team to further improve the service it offers to members.

A single contact number, 0845 003 0400, will now feed all incoming calls into a simple five option menu, allowing members to select with speed and accuracy the correct route for their call.

A group of fully trained individuals makes up a new member contact team who will deal with most day to day enquiries, including commissions and membership queries.

Alongside the member contact team, options for callers will include a compliance support unit, Bankhall Online help desk, technical services and Bankhall Membership Enquiries.

Bankhall says the new arrangement brings a number of benefits for members. These include:

A single number for all calls
Dedicated service level-driven member contact team
Experienced staff available to members for an extra hour each day
The prospect of fewer handoffs and shorter call times
Member services departments able to concentrate on processing

David Scott, director of member services and IT at Bankhall, says: “At Bankhall we continually strive to offer the best possible service standards to our members.

“Following valuable feedback from our members we have made major investments in telephony and people, demonstrating our commitment to offering quality services.

“Moreover this highlights our determination and confidence in establishing Bankhall as the UKs leading support service provider.”