As lenders enjoy record business volumes, back office operations are in the spotlight like never before. Improving broker to lender technology channels and ensuring operations and marketing work together are among the subjects of a two-day Mortgage Strategy conference taking place in London on October 28-29.
The Best Practice in Mortgage Processing Conference will help delegates strike the right balance between cost control, efficiency and customer service. Panel of speakers includes Lynne Peacock, CEO of the Woolwich, David Tweedy, managing director of Platform Home Loans and Rachel Baynes, head of online intermediary sales at Abbey National. Ray Boulger, senior technical manager at Charcol is on hand to give an intermediary's perspective.
For Mortgage Strategy readers, there is a special offer of four places for the price of three. Subscribers can book individual conference places at the discount rate of £899 – a saving of £100 on the full price.
Visit www.mortgagestrategy.co.uk for full details.