Brokers back use of smartphones

Eight in 10 brokers believe being able to send information and documents to lenders using their smartphones would improve the mortgage process.

In a survey of 251 brokers and IFAs by mortgage best practice site TCFinfo.co.uk, Mortgage Brain and software firm iState Systems, 51 per cent of advisers said the technology was not available with any of the lenders they use regularly while 39 per cent said fewer than a quarter of the lenders they used would let them submit documents using their phone.

IState Systems managing director Chris Little says: “At the same time that many lenders are struggling with service standards and high volumes it makes perfect sense to utilise available technology to reduce the pressure on staff and improve the experience for both brokers and customers.”