Research from Charterhouse Research last week claimed 72% of brokers thought that lenders did not have a good understanding of their needs and issues.
Brokers also argued that they would like lenders to demonstrate a better understanding around access to key decision makers, flexibility of products, underwriting and dual pricing.
Of course brokers want more access to underwriters and want to influence lending decisions.
I have been at the other end of the phone too many times listening to a broker trying to tell me that the sow’s ear is really a silk purse and refuses to accept otherwise.
The reason underwriters were separated from the sales process was to avoid undue influence from interested parties.
I say that as someone who has worked in a brokerage for 10 months and understands how imperative it is to get cases through.