Lenders lack good understanding of us, say brokers

The majority of brokers claim len-ders do not have a good under-standing of their needs and issues.

Charterhouse Research shows intermediaries believe their voice is unheard and their needs not met by lenders.

Out of the 100 brokers polled, 49% felt lenders’ understanding of their needs was sometimes lacking, 27% thought they had a good understan-ding and 23% said lenders had a poor understanding. Only 1% of brokers believe lenders have an excellent understanding.

Julie Irwin, director at Charter-house Research, says: “In simplistic terms, intermediaries are feeling unloved. For many, their perception is that they are fighting a losing battle and are being squeezed out.”