NatWest mortgage customers Marian and Peter Addyman could lose their home as, they say, NatWest suddenly withdrew their £226,000 mortgage in September.
This came six months after the couple were given a new deal by the lender.
The Addyman’s say they have never missed a mortgage payment to the lender and that they have been given 30 days to find a new deal.
Which?, Citizens Advice and the Addyman’s local MP have all petitioned NatWest to find the reson for its repossession action but the lender has so far refused to give a reason for its actions.
Which? says the fall in property prices means the Addymans’ home is now worth less than their mortgage so NatWest stands to lose money if the repossession goes ahead.
It says the move will also force the Addymans into bankruptcy and leave them with exorbitant debt.
Peter Vicary-Smith, chief executive of Which?, says: “How can a family that has seemingly done nothing wrong face losing their home without any explanation from the bank?
“If there is a good reason for NatWest acting in this way, surely the customer has a right to know what the problem is before they’re threatened with losing their home.
“If there isn’t a good reason, then where does that leave Royal Bank of Scotland’s assurances that they will follow government guidelines on repossessing people’s homes?”