From John NichollsI am writing to ask if anyone else has suffered at the hands of The Mortgage Works. I have placed my first and hopefully last case with the company and have never dealt with such incompetence in all my broking life of some 17 years. I submitted the case and was then told by email that my clients were not on the electoral register. Therefore, extra address verification and a letter of explanation was required. I contacted my client and they insisted they were on the electoral register. By chance, an election in their area meant they had just received voting cards, which were duly forwarded to TMW. TMW also asked for ID and address verification. But it already had these – I always send these documents by recorded delivery and had signed for them. But that made no difference to TMW and I still had to send along replacements rather than one of the company’s highly efficient and superbly trained members of staff going and looking for them. I have never been kept up-to-date as to the stage at which my case is at and have found that trying to call the company is a complete waste of time as the phone is always busy. On the two occasions that I have managed to get through to a human being, I have voiced my concerns over
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Peter Hamilton has joined Zurich as protection management director. Joining from Friends Provident where he was head of protection marketing, he is responsible for managing and developing Zurich’s business protection proposition.
With the date for the implementation of Home Information Packs finally set, tensions are rising between brokers and estate agents – each group feeling threatened by the other. Online conveyancing firm eConveyancer has carried out research into the needs of intermediaries and estate agents in its campaign to design an effective HIP provision service which […]
Plum Software, has added two links to its software. Legal & General and Transact are the latest links to go live with a further six provider links expected go live soon.By linking directly to providers’ extranets and other financial services, advisers and brokers using Plum Software can obtain the latest fund information for all the […]
Sarah Scott – Marketing Consultant, Royal London This month sees the return of Renton, Sickboy, Begbie and Spud in the sequel to the film Trainspotting. Just over 20 years later, we return to see exactly how life treated the characters whose lifestyle was less than ideal back in 1996. Did they choose a job, choose […]
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