More mystery shopping soon

The Council of Mortgage Lenders has warned that more FSA mystery shopping exercises are on the way.

Speaking at the Expo, Jackie Bennett, senior policy adviser at the CML warned brokers to look critically at their business practices.

The mystery shopping exercises may happen in the lifetime mortgage and home reversion plan markets, Bennett says. The FSA is currently working with The AMI to bring the industry together and discuss how all players can improve the market.