View more on these topics

Let’s give praise where it’s due – Northern Rock did me proud

From Brian Melling

Northern Rock has been in the firing line regarding its service recently. To balance out this criticism a bit, I’d like to point out that I sent an application online to Northern Rock on October 12 and received a faxed offer on the October 22. That’s 10 days in total, and not all of those were working days.

I then submitted a case online on November 3 and received a fax offer on November 11. I have never had a problem contacting the helpline and find their staff helpful.

My local BDM is always on hand to listen and advise when criteria are uncertain.

In fact, I personally remortgaged to NR earlier this year.

Lender service is often poor and we should speak out but let’s not wait for annual awards ceremonies to tell lenders when they get things right. Well done, Northern Rock. Be sure to keep up this standard.

Brian Melling





Tribunal rules on equal pay

The Employment Appeals Tribunal has departed from previous case law in deciding that men and women who perform equal work cannot be paid differently unless employers can justify this. Previously, the law only required employers to justify themselves in claims involving indirect discrimination – i.e. in cases where the difference in pay affected more women […]

Advantage launches mortgage range with Kensington

Advantage Home Loans has launched with a range of flexible one and three year fixed rates with Kensington Mortgages, to give brokers access to sub-prime flexible features for their client usually only available on the high street.The range gives access overpay by regular amounts or a lump sum, borrow back at any time, no limit […]

MS news editor gets a much-needed revamp

Robert Thickett, Sartorial misfit and news editor at Mortgage Strategy, got a much-needed makeover at last week’s Expo. Style gurus Dress2Kill were offering a range of services to delegates at the two-day event including colour coding, massage, tailoring and wet shaves. The ‘before’ pictures Thickett posed for showed him sporting a bomber jacket and ill-fitting […]

FSA self-cert probe finds affordability check failings

A Financial Services Authority probe into the selling of self-cert mortgages has highlighted failings by brokers in carrying out adequate affordability checks. The FSA says that despite improvements from lenders, there are still significant failings by brokers relating to affordability and the suitability of the checks they carry out. The watchdog says lenders are responding […]


News and expert analysis straight to your inbox

Sign up