View more on these topics

Coventry confirms committment to Coventry operations

Coventry has reassured the public that it plans to keep its administrative operations in Coventry.

Martin Ritchley, chief executive of the society, says: “We have no intention of outsourcing anything to India. Weve made significant investment into our customer service centre in Coventry over the last few years, aimed at providing our customers with first class service when they contact us.

“Our customer service team now totals nearly 250 people, who deal with over one million telephone calls each year. Transferring operations such as this to India may be an appropriate option for some of our competitors, but we feel this is not right for us or our customers.

“As a committed building society, we believe its sound commercial sense, as well as being our responsibility, to build our operations within the communities which have already brought us considerable success. In fact, we are currently recruiting customer service staff and would welcome applications from candidates looking for a career move.”


Bank of Ireland reveals profit before tax up 28%

The Bank of Ireland has revealed in its interim results for the half year up to September 30 a 28% increase in profit before tax.Basic earnings per share were up 30% and underlying earnings per share were up 10%. Brian Goggin, group chief executive for the Bank of Ireland, says: “This has been an excellent […]

Lender body appoints Batchelor as chairman

The Intermediary Mortgage Lenders Association has appointed Guy Batchelor, sales and marketing director of Platform, as its next chairman. From January 1 next year, Batchelor will take over the position from the IMLA’s current chairman Tim Dawson, managing director of Mortgage Express. Batchelor says: “I’m obviously pleased with the appointment and look forward to the […]

Work with us, says leads firm

Lead generation has to be a two-way street to work effectively, says During a seminar at last week’s Mortgage Business Expo Vanessa Blount, head of, spoke about the benefits of lead generation. There has recently been concern over whether it is worth paying upfront for leads that may not be genuine or lead […]

Wanted man dealt in property

One of Britain’s top ten most wanted men posed as a successful businessman and targeted people selling property on internet sites and in property magazines. Daniel Milic is wanted in connection with two complex deceptions involving several victims in this country.


News and expert analysis straight to your inbox

Sign up