The final part of the Institute of Financial Services’ Treating Customers Fairly masterclass programme is on delivering customer-focussed change. It has been developed to look at the issues surrounding the delivery of the TCF initiative and the changes in culture and behaviour that this demands.
- Top trends
A new chat room and forum facility called 1BigTable has been launched, where brokers and IFA’s can share their views.Whether brokers are part of a network and directly authorised, at www.1bigtable.co.uk they will be able to chat and communicate freely with one another to help their own business and potentially improve the level of service […]
Swaps edged up for a few days before dropping back slightly. They are now at two-year highs.
Gross mortgage lending reached 30.4bn in July – the highest figure ever recorded for the month. The figure was also the second highest on record, says the Council of Mortgage Lenders. Lending in July was 6% below the 32.4bn figure for June, but 19% higher than the 25.5bn seen in the same month last year. […]
A small packager has slam-med lenders’ cascade systems for offering no incentive to packagers looking to place prime business. Paul Suchet, director of Alexander Finance Services, says he’s fed up with losing business when sub-prime cases are cascaded up-wards to prime because the client’s case is referred back to the broker who then app-roaches the […]
By Kunal Desai, Manager of Neptune India Fund Kunal Desai recently celebrated his third anniversary as manager of the Neptune India Fund. Kunal has built a strong track record of outperformance since he assumed responsibility for the Fund, delivering a return of 30.3 per cent compared to the MSCI India Index gain of just 14.0 […]
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