HSBC opens first ‘mega-store’ in Swansea

HSBC has launched the first of 80 new commercial banking centres.

Dyfrig John, chief executive officer of HSBC Bank plc, has opened the 80-strong, 58.5m commercial centre network in Swansea, dedicated to business customers and due to be completed over the next 18 months.

The facility, at the Riverside Business Park in Swansea, reflects a shift in banking habits as, in addition to traditional high street branches, business customers will now be able to make use of commercial centres located in some of the UKs most modern and easily accessible enterprise zones.

The new commercial banking centres feature business counters, 24 hour hole-in-the-wall paying-in machines, meeting and conference facilities and direct access to experienced specialist commercial managers.

They can be found in retail, business and industrial parks, conveniently located along main roads with good parking facilities.

John says: HSBC is offering a new deal to business customers.

Feedback shows our commercial clients welcome a choice of traditional high street and out-of-town locations as well as online and telephone channels for their banking requirements.

Were tailoring our services to the needs of companies in the 21st Century by creating these stand-alone, made-to-measure
centres in easily accessible locations alongside our comprehensive team of business specialists on the high street.

In April we also became the first major bank to offer a free direct business banking service for those customers who have moved beyond the cash economy.

He adds: As a Welshman myself, Im particularly pleased to initiate this project here in Swansea and I have no doubt that the new centre will play its part in the development of this increasingly dynamic and resurgent area.

The new business banking centre in Swansea follows the recently completed 1.6m refurbishment of HSBCs retail branch in Portland Street.

As one of the banks new-look branches, Portland Street offers significantly improved facilities for customers as part of its ground breaking open-plan design.

By relocating the commercial managers there to the new commercial centre in Axis Retail Park, additional space has now been freed up for retail customer use.

In June, HSBC announced a 400m investment in its high street branches across the UK including five new mega-stores and the introduction of dedicated business zones and stand-alone business counters in 400 of its busiest branches.