e.surv has been appointed as sole panel manager for the bank and will administer all valuations completed outside of the Alliance & Leicester staff valuer network, assuming responsibility for performance and quality in this crucial area of the lending process.
e.surv will also be supplying technology and support services to Alliance & Leicester's inhouse staff valuer network. Alliance & Leicester will benefit from significant cost savings and efficiencies by streamlining its staff valuer administration functions, which will be taken on by the e.surv operations centre, based in Kettering.
Andrew Robinson, mortgage operations director for the bank, says: “While our network of staff valuers remain central to the bank's strategy moving forwards, we identified that we could reduce costs and increase productivity through an arrangement with e.surv. This deal capitalises on the strengths of both organisations to achieve significant benefits for the bank.”
Richard Sexton, national business development manager for e.surv, says: “It is pleasing to be able to announce such a significant contract so soon after our recent change of ownership and we see this as a real vote of confidence in our proposition going forwards. The bank has a clear vision of the efficiencies that they expect from the arrangement and we have worked with them to create a custom service package to meet all their needs. We are now looking forward to adding value to the Alliance & Leicester proposition in the near future.”